Case management helps provide an array of services to individuals and families in order to cope with complicated situations in the most effective way possible. The goal is to achieve a better quality of life. The consumer identifies their goals, needs, and resources. From that assessment, the case manager, consumer and family come up with a plan to meet those goals. The case manager helps consumers to find resources and gets them connected with other services. Sometimes she or he advocates on behalf of a consumer to obtain needed services, and checks with the consumer to make sure their goals are being met.
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